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Welcome to Paintplus.com's Help Documentation.

Here is where you can learn to use this site!

Our Help Documentation is divided into three sections:

Browsing and Buying

FAQs

Site Guide

Each Section shows in detail how the on-line shopping experience at paintplus.com was designed with you in mind, to be as easy and accessible as possible.

Browsing and Buying
For First Time Visitors
Navigation Tips
Search Tips
Ordering
Payment Information
Shipping
Your Account
Other Important Information

For First Time Visitors
Shopping
Paintplus.com is a large store, and it grows everyday. To become acquainted with our store's layout visit our site guide.

Delivery
Our delivery times are decided by you when you order your merchandise. You can select 3 to 7 days, 2 days or overnight delivery options.

Security
Shopping at Paintplus.com is safe and 100 percent secure. You can join all the other customers who have shopped without worry at Paintplus.com knowing that your shipping and billing information is encrypted and secure.

Prices
Our prices are always competitive. You know when you shop at paintplus.com that you are saving money over shopping at brick and mortar store fronts, it is our efficient cyber store front that allows us to pass our savings on to you. The total cost of your order is a combination of your merchandise(s)'s cost plus shipping cost excluding sales tax. (Only Illinois residents need to pay a sales tax when shopping at Paintplus.com)

Navigation Tips

Our store is set up with you in mind with an easy to follow layout and intuitive navigation bar.

The top of the "store" pertains to things you'll be doing while shopping at Paintplus.com.

You might want to look into "your account" or view what you have placed in your "shopping cart". Another area of interest to you might be our "customer service" section. And if you ever need "help" just click on the question mark in the upper right hand corner. We all get lost sometimes so if you need to get home; just click on the Paintplus.com logo to be brought back to our home page.

Below these personalized links you will find the categories of merchandise offered at Paintplus.com. Categories in the horizontal green navigation bar are main areas or aisles that are available at Paintplus.com. You can always count on the top horizontal green navigation bar to have "faux finishes" "paint" "tools" "wallpaper" "brushes & applicators" "safety" and "specialty coatings" for you to browse our on-line store with.

The search box located on the left side of the screen below the green horizontal navigation bar is for searches.

Below the search box you will find the browse box. This box contains the same choices as the green horizontal navigation bar when you are on the home page. The browse box will dynamically change as you navigate through the site. Like we said Paintplus.com is growing everyday and the opportunities that are before you are very robust. This is why we keep the green horizontal bar navigation bar the same in case you get lost. The browse box will show you the current options available to you.

If you click on paint either on the green horizontal navigation bar or in the browse box you will see that the next screen to appear will hold new contents in the browse box. Choose a new category from the browse box, let's say exterior paints, and you'll be brought to the exterior paint section. Here you will see that the browse box contains the same links but that exterior is bolded. This means you are in the exterior section. The browse box will change until you are in the last level of choices, then the box stays the same and the choice becomes bolded.

If you lose your place when going through the browsing process just look in the product area, between the two columns and beneath the pages header, that place where the green horizontal navigation bar is. Here you will see the directory tree you have followed. Think of it as a road map. You started off at Paint traveled down to Exterior Paints and now are shopping there. If you want to back up to Paints you can click the link in the directory structure. Or you can click the green horizontal navigation bar.

Paintplus.com understands that everybody navigates differently and what makes sense to one user might not be comprehended by another. We designed our site with you in mind. Keeping the layout clean and intuitive while giving you the ability to make your own choices as to what navigation scheme suits you best.

Search Tips
One of the easiest method of searching paintplus.com is the product search. All you need to do is enter a word or two in the search box and click "go". You will be presented with a list of products that meet your search specifications. Click on the search result that best suits your interest for more information.

Manufacturer or brand names that you are interested in can also be used in the search box. Just enter the name of a manufacturer or particular brand and click "go". You will be presented with a list of manufacturers or brand names that match your search specification. Just click on the result that best suits your interest for more information.

Searching does not mean you must use the search box. If you are not sure of what you are looking for sometimes the most useful method to "search" Paintplus.com is the top navigation bar. Its sections are Faux Finishes, Paint, Tools, Wallpaper, Brushes & Applicators, Equipment, Safety and Specialty Coatings.

Ordering
Not only is ordering at Paintplus.com fast it is also secure. You can read about our security guarantee in our privacy statement. Follow these five easy steps to place an order with us.

1. To add an item to your shopping cart, click the "Buy" button for that item.

2. You will be asked the quantity of the item you would like added to your shopping cart. Choose the quantity.

3. Fill in the Zip Code to where your product(s) will be shipped.

4. Click the "check out" button.

5. Now you need to fill out an on-line order form. Just fill in your shipping and billing information in the required fields, they are the fields that have an asterisk after them.

6. Click the "submit" button. You're done, it's that easy. You've just securely purchased items from Paintplus.com

Payment Information
Shopping at paintplus.com is 100 percent safe. We guarantee every transaction, so there is no need to worry about credit card safety.

We accept Visa, MasterCard, Discover Card and American Express.

You can safely enter your credit card information into out secure server. All credit card information that is entered into our server is encrypted for your protection and safety.

We also accept Paintplus.com gift certificates and coupons.
To redeem a gift certificate, just enter your gift certificate's redemption code on the payment page of the ordering process.

If your gift certificate covers the cost of your purchase, Paintplus.com will place the balance of your gift certificate as the remaining funds in your gift certificate account. This value will be available to you for future purchases as Paintplus.com

If your order is greater than the amount of your gift certificate, you will be afforded the chance to provide a credit card number to cover the balance.

Coupons are redeemed in the same manner as gift certificates. Instead of entering your gift certificate redemption code you enter your coupon redemption code at the payment page of the ordering process.


Gift Certificates and Coupons may only be redeemed through the paintplus.com Web site. They may be used toward the purchase of merchandise listed in paintplus.com's catalog and sold by paintplus.com.
Gift Certificates and Coupons may not be redeemed for cash.
Unused balances from either Gift Certificates or Coupons remain in the Gift Certificate or Coupon recipients Gift Certificate or Coupon account.
Gift Certificates and Coupons and unused portions of Gift Certificates and Coupons expire one year from date of issue.
Sorry, paintplus.com does not replace lost or stolen Gift Certificates or Coupons. If you have any questions pertaining to your Gift Certificates or Coupon please contact our customer service department.

Shipping
Paintplus.com ships all purchases UPS.

No weekend delivery except when noted; no P.O. Boxes.

Customers may choose three shipping methods.

UPS Ground (3 - 7 business days) Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments. UPS Ground reaches every address throughout the 48 contiguous states.

UPS 3 Day Select (2 business days) The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery within three business days to every address in the 48 contiguous states.

UPS Next Day Air (1 business day)UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico. We guarantee delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays).

Your Account
Shopping with "Your Account" at Paintplus.com allows you to save your ordering information for future purchases. This translates into saved time for you. So you can be planning your next home improvement project.

By setting up an account you register you shipping and billing information (excluding credit cart information) with Paintplus.com.

This information will be used when you are purchasing items from your shopping cart while visiting paintplus.com.
No more hassles of filling out the on-line order form.

Having an account with Paintplus.com also allows you to save items in your shopping cart as a wish list of items that you would like to purchase in the future. Simply put the items into your shopping cart and save them. The next time you visit paintplus.com your shopping cart will still contain your wish list items.

You can change any of your shipping, billing and contact information in Your Account. Simply log in to your account to make the changes.

If you have forgotten your password we can help you.

Other Important Information
Questions, Comments & Suggestions:

On your orders: orders@paintplus.com
On finding an item in our catalog: suggestions@paintplus.com
On general question or feedback: feedback@paintplus.com
On technical assistance: support@paintplus.com
On store policies: info@paintplus.com

FAQs
How do I order from paintplus.com?
How do I find what I am looking to buy?
How do I pay for what I want? Is it safe for me to use my credit card?
How do I redeem a paintplus.com gift certificate?
How do I order a paintplus.com gift certificate?
Do you ship to international locations?
How long will it take my order to arrive?
How much will I be charged for shipping?
How do I return merchandise to Paintplus.com?
How do I contact paintplus.com's Customer Service?

How do I order from paintplus.com?
Ordering from Paintplus.com is easy and fun. If this is your first time shopping at Paintplus.com all you need to do is place items in your shopping cart. Then you just fill out our on-line ordering form.

How do I find what I am looking to buy?
If you know what you are looking for , say a specific manufacturer or product, you may use the search box. Just enter in a word or two into the search field and click "go".

If you have a general idea you can also browse our product categories listed in the top navigation bar. This can be a fun way to discover all the useful products that Paintplus.com stocks in our on-line store.

How do I pay for what I want? Is it safe for me to use my credit card?
You may purchase items from Paintplus.com with a Visa, MasterCard, Discover Card and American Express credit cards.

Purchasing merchandise from Paintplus.com is 100 percent safe and secure. All billing and shipping information that is sent to paintplus.com via the Internet is encrypted for your protection. All billing and shipping information is kept confidential, ensuring the security of your shopping experience cannot be tampered with.

How do I redeem a Paintplus.com gift certificate?
Redeeming a Paintplus.com gift certificate is easy. When you are entering your shipping and billing information during checkout just provide paintplus.com with you gift certificate redemption code in the provided space. This allows you to access you gift certificate account and start saving money on the great purchases you are making at Paintplus.com

How do I order a Paintplus.com gift certificate?
Gift Certificates are currently given by Paintplus.com to our customers. Registered users of Paintplus.com are e-mailed their gift certificates to the e-mail addresses or physical shipping locations they have specified during their payment process on a previous visit.

Do you ship to international locations?
Paintplus.com does not currently ship to international locations.

How long will it take my order to arrive?
Your order will arrive based on your choice of shipping method (UPS Ground, UPS 3 Day Select, UPS Next Day Air)
Paintplus.com ships your order within a day of processing your order.
Orders are processed within one day of being received

How much will I be charged for shipping?
Shipping charges are variable at Paintplus.com
Factors taken into consideration are shipping method (UPS Ground, UPS 3 Day Select, UPS Next Day Air), weight of package(s), and destination.

How do I return merchandise to Paintplus.com?
To return merchandise to paintplus.com contact our customer service with your purchase information.

How do I contact Paintplus.com's Customer Service?
Customer Service

Site Guide
We have quite a stock of products here at Paintplus.com. The following index will show you the many offerings that we have for you in our store. Once you find what you like, or if you just feel like browsing, follow the link you are interested in. This will bring you directly to the section of the store you would like to browse in or buy from.

Faux Finishes

Chalkboard
Crackle
Florescent
Blacklight
Glow-in-the-Dark
Gold Leaf
Patina
Metallic
French Polish
Venetian Plaster
Clear Finish
Glazing
Aging & Antiquating
Stenciling
Marbleizing
Stone
Ralph Lauren
Leather
Denim
Chambray
Linen
Duchess Satin
River Rock
Suede
Glitter
Graining


Paint

Tint
Glazes
Interior
Exterior
Stains
Professional/Commercial
Industrial
Designer
Cleaners, Removers & Strippers
Primers
Woodcare
Fire Retarding
Lead Encapsulant
Rust Preventives
Paint Tools
Spackle
Caulk
How-to-Videos & Books
Additives
Epoxy Paints
Chalk


Tools
Wire Brushes
Drywall Tools
Wallpaper Tools
Sponges
Steel Wools
Bags
Kits
Chamois
Hooks
Liners
Mixers
Drop Clothes & Runners
Openers
Combs
Pads
Rags & Cheese Clothes
Paint Sprayers
Extension Cords
Lights & Bulbs
How-to-Videos & Books
Scapers
Tool Bags & Holders
Torches
Shears
Tape Measurers & Rulers
Paint Pourers

Wallpaper
Paste
Pasting Tables & Trays
Removers
Seam Rollers
Smoothers
Straight Edges
How-to-Videos & Books
Knives
Kits
Scrapers
Paste Applicators
Pasting Machines

Brushes & Applicators
Brushes
Rollers
Stencils
Stipplers
Stripers
Floggers
Fans
Mottlers
Softeners
Blenders
Feathers
Graining
Sponges
Rags & Cheese Clothes
Chamois
Glitter Guns
Extenders
How-to-Videos & Books
Brush Cleaner
Stain Pad
Art
Designer Brushes

Equipment
Tool Bags & Holders
Lifts
Extension Cords
Paint Sprayers
Scaffolds
Ladders
Drywall Equipment
Paint Equipment
Wallpaper Equipment
Pressure Washers
Floor Scarifiers
Graffiti Removers
Lights & Bulbs
Clothes
Safety Equipment
How-to-Videos & Books
Torches

Safety
Clothes
Harnesses & Supports
Lights & Bulbs
Knee Pads
Respirators & Masks
Goggles & Face Shields
How-to-Videos & Books
Hats
Ear Protection

Specialty Coatings
Rust Preventives
Lead Encapsulants
Fire Retarders
Epoxy Paints
Designer Paints
Graffiti Preventive
Metallic Paints
How-to-Videos & Books